
Wired and wireless modems will follow the same steps
to complete the modem swap successfully. If you are
connecting a wireless modem, the Ethernet cable can
be disconnected once the activation step is complete.
Before connecting your new modem to power, connect the
coaxial cable from the cable wall outlet to the IN port of your
new modem.
Connect your computer to your new modem using the
Enhanced Ethernet cable (CAT5e) provided in your kit.
The Enhanced Ethernet cable (CAT5e) will ensure optimal
performance for 100Mbps or higher service tiers.
Please ensure both wired and wireless modems connect to
Ethernet to ensure a successful modem swap.
From the back of your existing modem, disconnect the coaxial
cable and Ethernet cable (wireless modem users will not have
Ethernet cable connected). Unplug the modem from the
electrical outlet.
CABLE OUTLET
ELECTRICAL OUTLET
MODEM
COMPUTER
IN
POWER CORD
COAXIAL CABLE
ENHANCED
ETHERNET CABLE
(CAT5e)
MODEM
COMPUTER
ENHANCED
ETHERNET
CABLE (CAT5e)
COAXIAL CABLE
IN
CABLE OUTLET
Connect modem or
wireless modem
Step 1 Disconnect existing modem
Step 2 Connect your new modem
FOR QUESTIONS AND ACTIVATION 18773095869 ^ twc.com/easyconnect | 4
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